FAQs

Product Information

What are your products made of?

The Puptisserie treats are made from Australian grown produce and all-natural ingredients. These are sourced from within Brisbane and surrounds. There are no artificial additives, preservatives, flavours or other nasties included that aren’t good for our furry friends.

For more information about individual product ingredients, we have made sure to include them on each product in the store.

How fresh are the products?

Preparation of ingredients and baking of our treats occurs 5 days a week (Sun-Thu) and are made to order. This ensures our products are as fresh as they can be. Afterall, what pooch wants month old treats, right?

Have your products been tested responsibly?

The well-being of our furry friends is very important to us. Because of this, we spent over 12 months researching prior to production. To develop a suitable set of recipes, specifically catered to our furry friends, we have drawn on the expertise and consulted with veterinarians and pet owners alike. In addition to this, we have examined a variety of clinical research projects on pet foods, natural ingredients and existing treats.

Our research and discussions have spanned a wide range of platforms and mediums as well as drawing on our own personal experience.

The Puptisserie has put in the hard yards so that you don’t have to.

The result is peace of mind that your pet can now enjoy a treat that is not only delicious but good for them! Our products are free from any artificial and unnecessary additives.

We have made sure that nothing is included that might adversely affect your four (or sometimes three) legged friends.

Once we have determined that all our ingredients are safe for dogs, we consider combinations that will taste great. We always try our own samples, to make sure they are delicious and then have our Director of Fluffy Operations do the final check for review (she’s a Kelpie Cross and very fussy!).

How do I store the treats?

Please keep your treats in the fridge!

As you know, our treats have no preservatives in them. To ensure that you get the most out of each batch and that they go the distance, you will need to keep them refrigerated.

What is the shelf-life of the treats?

For your convenience, each batch has an expiry date. We recommend your floof consumes their treats within 10-14 days from baking to ensure maximum freshness.

Please still keep them in the fridge.

How much time do you need to make a Cake?

We need at least 3 days head of time to fill any cake orders, this way we’re able to plan appropriately and make sure your order is super-fresh!

If you need it sooner, ask if we can make it quickly by contacting us before placing your order.

Orders and Returns

How do I place an Order?

You can order via our online store by visiting puptisserie.com.au/shop, drop us an email: orders@puptisserie.com.au, or you can order from one of our friendly groomers/vets/cafe’s (coming soon).

Do I need an account to place an order?

If you wish to place an order through our website, you can order and pay by signing up for an account or check-out as a guest.

Please note that orders attached to a customer account can be actioned faster & setting up an online account is free.

What are the cut-off times for orders?

We accept orders Sunday-Thursday until 2:00 pm each day. All orders received prior to our 2:00 pm cut off are processed for overnight baking and next day dispatch. Orders received past this time will be included in the next business day’s baking run.

** note that this excludes Dog Cakes which require 3 days lead time.

Who do I contact if I have any queries?

Please visit our ‘contact us’ page and send us a message. Alternatively, drop an email to orders@puptisserie.com.au and we will be happy to answer your questions.

How Can I Cancel Or Change My Order?

We accept changes/cancellations to orders until 2:00pm each day for orders scheduled to be dispatched the following day. After this time, we have allocated batches and mixes to your order and they will not be able to be changed.

Something is wrong with my treats! What do I do?

The Puptisserie is very diligent with the quality of our products. However, if there is a problem with a product, send us a message via our contact page or via email and we will be happy to help you.

Please note The Puptisserie will not accept product returns past their ‘best-before’ date which is listed on each bag or if you have not followed the storage instructions.

Delivery and Shipping

Delivery options

We are currently working with a Local Delivery Driver and Fastway Couriers for our delivery service. We recommend using Puptisserier Delivery where possible and Fastway / Aramex Couriers for the Greater QLD, VIC, NSW & ACT regions.  


Puptisserie Delivery:

  • Next Business Day Delivery Guaranteed (selected areas only)

Fastway / Aramex Couriers:

  • QLD: 1-2 Business Days
  • NSW: 2-3 Business Days
  • ACT: 2-4 Business Days
  • VIC: 2-4 Business Days

Service includes delivery tracking available via Fastway/Aramex Website.

Can I pick up my treats from you?

Yes! We offer click-to-collect on all local orders.

We will SMS you when your order is ready for collection with a selection of available pickup times and a location. A member of our team will be waiting for your arrival at the time you select.

Too easy!

What other pickup options are available?

We are currently in discussion with several local Groomers, Vets & Stockists around the Brisbane area. If you wish to pick-up from your groomer, this can be organised for a specific day and/or time, depending on the location and if they are currently partnered with The Puptisserie.

Once this service is available, we will list the local pick-up points here.

If you would like to see your groomer or local veterinarian stock our products, be sure to brag about how amazing our treats are and ask them to get in touch with us so we can discuss supply options.

Puptisserie Delivery Driver

The Puptisserie love dropping off our own treats to our furry customers!

Monday to Saturday Drop-off:

$4.00 flat rate in the areas listed below

Our Puptisserie team are currently able to deliver treats in the following areas:

(For all other regions, please utilise Fastway/Aramex)

Brisbane:

  • Albion
  • Ascot
  • Banyo
  • Chermside
  • Clayfield
  • Eaglefarm
  • Geebung
  • Hendra
  • Kalinga
  • Kedron
  • Lutwyche
  • Lutwyche
  • Northgate
  • Nudgee
  • Nundah
  • Taigum
  • Virginia
  • Wavell Heights
  • Windsor
  • Wooloowin
  • Zillmere

Brisbane North:

  • Aspley
  • Bald Hills
  • Bray Park
  • Brendale
  • Bridgeman Downs
  • Carseldine
  • Fitzgibbon
  • Lawnton
  • Petrie
  • Strathpine

More regions will be added as we grow! To request a region, simply email us hello@puptisserie.com.au and we will look at having it added to our route.

Payment Information

What Payment Methods Are Accepted?

We accept:

  • Credit Card
  • Debit Card
  • ApplePay
  • GooglePay

Payments are handled through third-party providers “Stripe” & “PayPal”. No credit card information is held by The Puptisserie.

Do you offer a subscription service?

We are dedicated to ensuring that our customers have a wide-variety of service options available – a subscription service is one of them.

This is not yet available, but it will be coming soon.

Is Buying On-Line Safe?

Buying online has become a massive phenomenon over the last 10 years with many retailers no longer having a physical store. Shopping online through a trusted provider is now safer than ever, with Payment Gateways, Banks & individual businesses improving their security and payment methods to combat any potential theft.

The Puptisserie included!